SMS Privacy Policy

Duke Homes Effective Date: June 29, 2026 Last Updated: June 29, 2026

1. Introduction

Duke Homes Inc (“we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with us, including through our website, communications, and services.

By engaging with Duke Homes, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Identification Information

  • Name, address, email address, and phone number
  • Project-related information you provide to us

Communications Data

  • Records of correspondence, including emails, phone calls, and text messages
  • Feedback and survey responses you submit to us

Automatically Collected Information

  • Basic website usage data such as browser type, pages visited, and referring URLs

Providing SMS consent is never a condition of purchasing any goods or services from Duke Homes.

 

 

3. SMS / Text Message Communications

By providing your phone number and consenting to receive text messages from Duke Homes, you agree to receive SMS communications related to your project, client satisfaction surveys, and service updates.

  • Message frequency may vary. You may receive periodic messages related to your active project or service relationship.
  • Message and data rates may apply depending on your mobile carrier plan.
  • To opt out at any time, reply STOP to any text message you receive from us. You will receive one confirmation message and no further texts will be sent from that number.
  • To request help, reply HELP or contact us directly at the information below.
  • We do not sell or share your phone number or SMS consent with third parties for their own marketing purposes.

4. How We Use Your Information

We use the information we collect to:

  • Deliver and improve our services to you
  • Communicate with you about your project or service relationship
  • Send client satisfaction surveys and act on your feedback
  • Respond to your inquiries and requests
  • Comply with legal obligations

No sharing of opt-in data. No mobile information collected as part of the SMS consent process will be shared with any third parties or affiliates for marketing or promotional purposes. This restriction applies regardless of any other data-sharing category described in this policy — text messaging originator opt-in data and consent will not be shared with any third party for any purpose other than to comply with applicable law, regulation, or legal process, or as necessary to provide the SMS service itself (e.g., our SMS delivery platform).

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who assist us in operating our business (such as SMS platforms or CRM software), under confidentiality obligations
  • Legal authorities when required by law or to protect our legal rights

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your information at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of certain communications at any time

To exercise any of these rights, contact us using the information below.

8. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on our website with a revised effective date. Continued engagement with Duke Homes following any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:

Duke Homes 4300 N Rd 725 W Bargersville IN 46106 
317-422-9000